Questions people actually ask

We give you an arrival estimate on the call, before you hang up, based on where you are and what our trucks are doing right then. We would rather tell you a real number than a comfortable one.

It depends on distance, vehicle class, the condition of the vehicle, and how hard it is to reach. We quote you before we hook up. If we get there and the job turns out to be different from what was described, we tell you the new number before we start, not after.

Yes, we run day and night. You can call or text any hour. Usually we pick up on the spot; if we are out on a call, leave a message and we call you right back. Our office and vehicle release window is narrower, Monday to Friday, 9am to 6pm, with weekends by appointment.

We take cash, Visa, and MasterCard. If you have a question about payment for your specific job, ask when you call and we will sort it out before we head out.

Call the dispatch line and we will confirm whether we have your vehicle. Bring photo ID and proof the vehicle is yours, such as registration, insurance, or title. Our vehicle release page lists the full checklist.

Yes. Electric vehicles go on a flatbed, always. Most cannot be towed with wheels on the ground without damaging the drive motors, and many have no true neutral. Tell us it is electric when you call.

Often yes. Many roadside plans dispatch through networks we already work with, in which case the tow can be billed through your coverage rather than out of pocket. Mention it on the call so we handle the paperwork correctly.

Call and ask for your specific bike. Motorcycles need different tie-down points and a different approach than a car, so it is worth thirty seconds on the phone rather than a wasted trip.

Tell us it is in a garage when you call, and the posted clearance height if you can see it. A flatbed will not fit under most garage ceilings, but our wheel lift fits where a flatbed cannot. Give us the clearance and we will tell you straight away whether we can reach it.

If you are on a shoulder or in a travel lane, get yourself and your passengers out of the vehicle and behind a barrier if there is one. Turn on your hazards. Stay where the driver can see you rather than inside the car.

Often yes, with arrangements made in advance. We will need to know where the keys are, or whether there are keys at all, and who is authorizing the tow. Call and we will sort out the details.

We are a light and medium duty operator. For anything heavier, call and ask before you assume either way. We would rather tell you we are the wrong truck than send the wrong truck and waste your night.